Policy

In the event of a rejected fingerprint card(s) after being sent, reviewed, and submitted to the appropriate entity, we will conduct another fingerprinting session for the client but must be within 30 days of the last appointment. We will not charge the client for processing the fingerprinting card but will charge a travel fee if requested.

Payment must be made prior to the appointment in order to reserve the appointment time. For all mobile appointments.

If you have scheduled a mobile appointment, it is imperative that you are ready for the set appointment time. For every 5 min waiting for the client, we will charge an additional $5 + the processing fee.

If a situation occurs and the client fails to follow the directions of our technicians during the scheduled appointment and causes the fingerprints and/or the FD-258 card to be unusable, the client will be charged for a replacement card plus processing fee.

Additional fees are to be paid in full prior to the completion of the appointment.  If you fail to comply it may result in the termination of the appointment and no refund.

Fees are NONREFUNDABLE!!! If you do not show up to the appointment at the time selected, THERE WILL BE NO REFUND!!!! You will need to book and pay for another appointment.

An appointment is needed.

  • Mobile Or In Office

    Have one of our technicians visit you at your location or visit us!

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JT Empreinte

Our team of experts will help you navigate your fingerprinting and background check needs. Call us or email us!

+1407-420-8135

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